Service (SLA)
We provide Support for our customers through the options listed under “Support” at the Vendor page on the Atlassian Marketplace. For further details visit the “Support” tab of each app.
We have established SLAs to provide our customers with appropriate response and resolution times.
Time to first response
Time goal | Criteria |
|---|---|
1h | Bug, Priority Highest |
4h | Bug, Priority High |
8h | All remaining |
Time to resolution
Time goal | Criteria |
|---|---|
4h | Priority Highest |
4h | Technical support |
8h | All remaining |